Our mission at PINK Brow & Beauty Bar, llc is to provide our community with an unpretentious, attitude-free, upscale beauty destination.Our principles are based on 5-star customer service, impeccable results, total guest satisfaction and a team-based environment rooted in respect, integrity & knowledge. Our teams expectation of yearly advanced training guarantees your beauty investment.We hope to pleasantly surprise each and every client with this high level of service.
Beauty is everywhere.
Appointments & Cancellations
Appointments can be made online or by calling us at 860-373-9199. Please have your credit card ready when scheduling, as it will be required to secure your appointment. To avoid being charged for cancelled or missed appointments (50% of scheduled services), please contact reception 24 hours prior to your reservation. Excessive last minute cancellations and no-shows will result in the pre-payment of services for future appointments.
We recommend that you reserve your upcoming appointments while at the salon. A courtesy reminder email, text, or phone call is made for all of our appointments. Arriving late will deprive you of your appointment time or may result in the need to reschedule your services.
In the event of a cancellation, we may call clients to see if they want to adjust their appointment time to one that may be more convenient for them.
Years of experience, education, and request rate positively impact our service providers’ prices. These professionals offer you the benefit of technical expertise, advanced training, and years of experience. All of our team members, regardless of position, meet the high standards that our guests have come to know and expect. Quotes over the phone are starting prices. We are require new client color consultations prior to booking your appointment so you know what to expect in your beauty investment.
Gift Certificates & Coupons
Gift cards must be presented at check out in order to be used for payment. We will not honor lost/stolen gift cards or coupons.
Acceptable Forms of Payment
We accept Visa, Master Card, American Express, Discover, Apple Pay, and Android Pay.
Many times our guests ask who, and how much, should I tip? Tipping is left to the discretion of our Clients. Please use the following as a tipping guideline.
Good service: 15% of the total bill
Exceptional service: 20% of the total bill
If you feel that you would be more comfortable or better served by another staff member, we strongly encourage you to reserve your next appointment with another member of our service team.
Photo by Amy Deangelis
For the protection of your children, the respect of the other clients, and due to certain safety regulations, the salon is off-limits to children without an appointment.
Keeping them on quiet mode or vibrate is appreciated.
Smocks are provided for all chemical treatments. Please be advised, we are not responsible for clothing damaged during a service.
We guarantee our services within 48 hours of a haircut and one week of a color or smoothing treatment. Pink Brow & Beauty Bar will not guarantee our services if they have been altered at another facility or non-recommended at home care is used.
The Pink Advantage
Our salon is recognized as a leader in the beauty industry. For this reason, we attract highly talented professionals. This recognition allows us the opportunity to provide our client with the utmost in beauty care services.
We will gladly accept any returns for retail credit only, provided that they have only been used once and are returned within 30 days of the original purchase date. We do not give refunds or exchanges on equipment, special order items, and specially marked products.
There is plenty of parking at our new establishment! Please use the public parking lot on the corner of Thames and Latham Streets. There is also street parking available on Latham and Pleasant Streets.